Send UVly questions, issue reports, and privacy requests by email.
Most forecast issues are related to iOS Location Services or network access.
UVly widgets use locally cached forecast data from the app.
UVly has a separate Privacy Policy for data handling and providers.
Contact support
For UVly support, email [email protected]. Use this address for app questions, issue reports, App Store support requests, and privacy questions.
Before contacting
To help reproduce a problem, include your device model, iOS version, UVly app version, the approximate time the issue happened, and whether the issue affects forecast data, widgets, or location permission.
Troubleshooting
- Check iOS Settings > Privacy & Security > Location Services > UVly if the forecast is not local to your area.
- Open UVly on a stable network and refresh the forecast.
- If widgets look stale, open the app once, then remove and add the widget again if iOS does not refresh it.
- If forecast data looks unavailable, try again later because weather providers may temporarily reject or delay requests.
Privacy
UVly support emails are used only to understand and respond to your request. For details about location, forecast requests, WeatherAPI, Open-Meteo, Cloudflare, and local widget cache data, review the Privacy Policy.